Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at hi@theoptimistnetwork.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@theoptimistnetwork.com.au and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

Privacy Act

Our business is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP).

Our business is an APP entity as defined in s 6(1) of the Act.

We collect and hold personal information relating to our clients and to other people and entities

associated with our clients as may be provided or disclosed to us in the course of business. Such

personal information may include, but is not limited to, names, tax file numbers, addresses,

telephone numbers, social media details, email addresses, occupations, wage records, bank account

details, asset and investment details, financial planning records, taxation records, medical records

and relationship details.

Personal information is collected from our clients in the following ways:

− by providing it to us directly;

− by authorising third parties to provide it to us;

− by other parties providing it to us either voluntarily or pursuant to compulsory processes we

conduct on our client’s behalf.

How is personal information received and held?

Personal information may be received and held either as a hard copy, paper, or a soft copy being

electronic data, in any available form. In either case, we take the security of personal information

seriously. We secure hard copy documents carefully in and out of our office. We use cyber-security

systems to protect soft copy documents. We never ask for bank details or other sensitive

information by email.

For what purpose is personal information collected, held, used and disclosed?

All data is processed by the business on a lawful basis. The purposes for which we collect, hold, use

and disclose personal information are:

− to offer our products and services to our clients. In doing so we may disclose personal

information to other people or entities involved in the provision of the product or service,

such as government departments and individuals. Unless compelled by law, we will never

disclose personal information without the client’s knowledge and consent;

− to facilitate our internal and external administrative processes including financial and business

operations and reporting requirements;

− to obtain, maintain and comply with the terms of our professional indemnity and other

insurance policies; and

− to comply with applicable laws.

How can personal information be accessed or corrected?

Clients may access their personal information and seek correction of it at any time by applying to our

office in person or in writing.

Clients will be formally identified before releasing or amending any personal information.

What is the complaints process relating to personal information?

If there is a breach of this privacy policy, either of the Act or the Australian Privacy Principles (APP), a

complaint may be made by the client to:

− our customer services team; or

− the Office of the Australian Privacy Commissioner.

Data breaches

All staff are responsible for protecting the confidentiality of client information and business

information. Refer any data breaches, or suspected data breaches, to the customer services team as

soon as possible.

What is an eligible data breach?

An eligible data breach, defined in s 26WE(2) of the Act, is when:

(a) both of the following conditions are satisfied:

(i) there is unauthorised access to, or unauthorised disclosure of, the information;

(ii) a reasonable person would conclude that the access or disclosure would be likely to

result in serious harm to any of the individuals to whom the information relates; or

(b) the information is lost in circumstances where:

(i) unauthorised access to, or unauthorised disclosure of, the information is likely to occur;

and

(ii) assuming that unauthorised access to, or unauthorised disclosure of, the information

were to occur, a reasonable person would conclude that the access or disclosure would

be likely to result in serious harm to any of the individuals to whom the information

relates;...

If there is a suspicion of a breach

If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment

will be conducted within 30 days.

If we believe or have reasonable grounds to believe there has been a breach then a statement will

be prepared setting out:

− the business’s details;

− a description of the breach;

− the kind or kinds of information concerned; and

− recommendations about the steps that we will take in response to it.

If practicable, we will advise the contents of the statement to each of the affected clients who may

be at risk from the breach. If this is not practicable, we will publish the statement on our website and

take other reasonable steps to publicise its contents. Communications with individuals will be via

their preferred communication method.

The statement will be submitted to the Privacy Commissioner.

Exception to reporting

Mandatory notification requirements are waived if remedial action can be taken that results in a

reasonable person concluding that the access or disclosure is not likely to result in serious harm to

any of those individuals.

The Optimist Network

Email: Hi@theoptimistnetwork.com.au

ABN: 80 688 391 693